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Shipping Policy

Shipping Policy

Tennessee Rare Antiques ships exclusively within the United States. Every order includes free shipping, with careful packaging designed to protect fragile antique and collectible items during transit.

Shipping Region

We currently ship to addresses within the United States only. We do not offer international shipping at this time. Orders with shipping addresses outside the United States will be canceled and refunded.

Free Shipping

All orders ship free of charge. There is no minimum order value required to qualify for free shipping. The price you see at checkout is the price you pay, with no additional shipping fees.

Order Processing Time

Orders are typically processed within 1-2 business days (Monday through Friday, excluding federal holidays). You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Estimated Delivery Timeframes

  • Standard Shipping: 3-7 business days after shipment
  • Delivery times may vary based on destination, carrier conditions, and weather events
  • Orders to remote or rural addresses may take additional time

Packaging and Handling

Fragile Items

Antique jewelry, porcelain, glass, coins, manuscripts, and other delicate items receive specialized packaging including:

  • Acid-free tissue paper and protective wraps
  • Cushioning materials to prevent movement during transit
  • Sturdy outer cartons rated for fragile contents
  • "Fragile" labeling on applicable packages

High-Value Shipments

Orders containing high-value items may require signature confirmation upon delivery. This ensures your purchase reaches you safely and securely.

Oversized Items

Larger furniture pieces such as side tables, chairs, and trunks may ship via freight or specialized carriers. Additional handling time of 2-5 business days may apply. We will contact you if special delivery arrangements are needed.

Tracking Your Order

Tracking information is provided via email once your order ships. You can track your package directly through the carrier website. If you have not received tracking information within 3 business days of your order, contact us at info@tennesseerareantiques.com.

Shipping Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or losses resulting from incorrect or incomplete addresses provided by the customer. Address changes after shipment may not be possible.

Damaged Shipments

If your package arrives damaged, please follow these steps:

  1. Photograph the outer packaging and the item before unpacking further
  2. Contact us within 48 hours at info@tennesseerareantiques.com with your order number and photos
  3. Retain all packaging materials until the claim is resolved

We will work with you and the carrier to resolve damaged shipment claims promptly. Replacement or refund options will be discussed based on the situation.

Missing Packages

If tracking shows your package as delivered but you have not received it, contact us within 5 days. We will open a carrier investigation and work toward a resolution. We recommend checking with neighbors and building management in case the package was delivered nearby.

Taxes

All purchases are currently tax-free. No sales tax is added at checkout.

Shipping Restrictions

  • We do not ship to P.O. boxes for oversized items
  • We do not ship to APO/FPO addresses at this time
  • Some items may have specific shipping restrictions noted on their product pages

Contact Us

For any shipping-related questions, email info@tennesseerareantiques.com or call +1 615-300-2211 during business hours (Monday-Friday, 10:00 AM - 6:00 PM CT).