Return & Refund Policy

Return and Refund Policy

We want you to be confident in every purchase from Tennessee Rare Antiques. Because we deal in unique antique and collectible items, our return policy is designed to be fair while protecting the integrity of each piece.

Return Window

You may return eligible items within 14 days of delivery. The return request must be initiated within this window by contacting us at info@tennesseerareantiques.com or calling +1 615-300-2211.

Eligibility Requirements

To be eligible for a return, the following conditions must be met:

• The item must be in the same condition as received
• Original packaging should be retained when possible
• Proof of purchase (order confirmation email or number) is required
• The item must not have been altered, cleaned with harsh chemicals, or damaged after delivery
• All accessories, documentation, and included items must be returned

Non-Returnable Items

Certain items cannot be returned:

• Items marked as final sale
• Custom or special-order pieces
• Items that have been modified, repaired, or cleaned after receipt
• Items returned after the 14-day window without prior authorization
• Items damaged through improper handling after delivery

Return Authorization Process

1. Contact us with your order number and reason for return
2. We will review your request and issue a Return Authorization (RA) number if approved
3. Ship the item using a trackable, insured shipping method to the address we provide
4. Include the RA number clearly marked on the outside of your return package

Do not ship returns without authorization. Unauthorized returns may be refused and returned to sender at the customer expense.

Return Shipping

Return shipping costs are the buyer responsibility unless:

• The item was misrepresented in the product description
• The item arrived damaged
• We made an error in fulfilling your order

In these cases, we will provide a prepaid return label or reimburse your return shipping costs. We strongly recommend using insured shipping for valuable antique items, as we are not responsible for items lost or damaged during return transit.

Damaged or Incorrect Items

If your item arrives damaged or is not as described, contact us within 48 hours of delivery with photographs of the item and packaging. We will arrange one of the following:

• A full refund, including original shipping costs
• A replacement item (if available)
• A return at no cost to you

Refund Processing

Once we receive and inspect your returned item (typically within 3-5 business days of receipt), approved refunds are issued to the original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.

Refund Details

• Original shipping charges are non-refundable unless the return is due to our error
• Refunds are issued in the original currency of purchase
• Partial refunds may be issued for items returned in a different condition than originally shipped

Exchanges

Because most antique items are one-of-a-kind, direct exchanges are typically not available. We recommend returning the item for a refund and placing a new order for a different piece.

Order Cancellations

Orders can be canceled before they ship. Contact us as soon as possible at info@tennesseerareantiques.com or +1 615-300-2211. Once an order has shipped, it cannot be canceled and must be processed as a return.

Contact Us

Questions about returns or refunds? Email info@tennesseerareantiques.com or call +1 615-300-2211 during business hours (Monday-Friday, 10:00 AM - 6:00 PM CT).